Frequently Asked Questions
Ordering & Payment
What payment methods are accepted?
Hirolas accepts multiple payment options, including Cash-on-Delivery (COD) and all major prepaid payment methods, ensuring a smooth and convenient shopping experience.
Can I cancel my order after placing it?
Yes. You can cancel your order before it is processed or shipped. Please contact our customer support team at the earliest to request a cancellation.
Shipping & Delivery
Do you ship across India?
Yes — Hirolas delivers to over 19,000+ pin codes across India.
How long will delivery take?
Delivery timelines depend on your location. Once dispatched, orders are delivered at the earliest possible date. Standard shipping timelines apply; please refer to your order confirmation for the expected delivery date.
Is there any shipping cost?
Shipping charges (if applicable) are shown at checkout.
1. Orders below ₹399 carry a ₹79 shipping fee.
2. Orders above the minimum value qualify for free shipping.
3. COD availability may vary by location.
2. Orders above the minimum value qualify for free shipping.
3. COD availability may vary by location.
Returns, Exchanges & Refunds
What if the product I receive is defective or incorrect?
If you receive a defective or wrong item, you can request a return or exchange within 15 working days of delivery. The product must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
When will I receive my refund?
Refunds or store credits are processed promptly after the returned item clears the quality inspection.
Are sale or discounted items eligible for return?
Unless specifically excluded, sale or discounted items can be returned as long as they meet the original-condition criteria. If unsure, please contact customer support before initiating a return.
Sizing & Fit
How can I choose the right size?
Please refer to the size chart on each product page. If you are between sizes, it’s often safer to choose the larger size. You can also contact our support team for size guidance.
Customer Support & Contact
What if I don’t find my question here?
If your query isn’t covered in this FAQ, feel free to contact us — we’re here to help.
How can I reach Hirolas customer service?
- Choosing a selection results in a full page refresh.
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