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We cherish our relationship and value the trust that you place in We are committed to providing the highest standards for secure transactions and robust customer information privacy policy. Please read the below section to learn about our information gathering and dissemination practices. We constantly endeavor to improvise our policies and share the updates. To ensure you are aware of any changes, we request you to review our policy statement periodically.


We at ‘Hirolas’ respect your Privacy. While registering with us, buying our products or contacting our website we will be asking you to furnish the following information:

Your Full Name

Your User ID

Your Billing and shipping address

Telephone, Mobile and Fax Number

Email Address

Credit Card or Bank Account Details

We use your personal data for setting up your free account, delivering your order and products, and for answering your questions. We may also use your data on an anonymous basis i.e. without any reference to your name for internal business objectives like improvement of our Products and services, data analysis, new product developments, trend analysis, and measuring the effectiveness of our promotional campaigns.

We do not include you in any mailing list without your explicit consent and will not be sending mailers to solicit repeat business if you do not want so. We are confident that our product quality and service efficiency will bring repeat business automatically.

We do not sell or rent your personal information to Third Parties for their marketing purposes without your consent and we only use you information as per our privacy policy.

Your information is Safe on our computers which are physically and technologically secure and up to date. We ensure that your information is safe with us and even our employees cannot access it unless it is needed to service you.

We make constant endeavour to earn your confidence so that you enthusiastically use our services and recommend us to your friend and family.


Shipping Address: We use this personal information toship your order.

Billing Address: We will use this only for the purpose of verification of your credit card. We will never send anything at your billing address.

Contact Number: We may be contacting you through phone just to help the courier delivery person track your address. The concealed delivery packaging ensures that courier person does not get to know anything about you or your order.

Credit card Information: Your Credit Card/Bank Information will be used ONLY to process your transactions.

E-Mail Address: We will never send emails to you without your explicit consent. However as a default we assume that we have your consent to use your mail id for the following:

Emailing you copy of the order

Emailing you the shipping confirmation

Emailing you an instant customer satisfaction survey

E-mailing you ‘Reminders’ for products you opted to be reminded for, for instance, Products marked in your wish list

Emailing Newsletter to keep you abreast with our latest Products and Offers

IP Address: We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.


At any time you can revoke your consent to receiving our promotional offers by writing to us at


A “cookie” is a small file that saves on your hard drive and contains information about you which can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Whether you want your web browser to accept cookies or not is up to you.

If you choose to decline cookies then you may not be able to fully experience all the features of the website as doing so will result in making parts of our website non-functional or inaccessible.


We may share personal information with other corporate entities and affiliates for the following:

To help detect and prevent identity theft, fraud, and other potentially illegal acts.

To correlate related or multiple accounts to prevent abuse of our services.

To facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or another legal process.

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entities (or the new combined entity) will be required to follow this privacy policy with respect to your personal information?


Hirolas may use social plug-ins of the social network Facebook operated by Facebook Inc.,1601 S.California Ave, Palo Alto, CA 94304, USA.

If you do not wish Facebook to link the data collected through our web presence with your Facebook account, you must log out at Facebook before visiting our website. Regarding the purpose and extent of the collection of data and the further processing and use of such data by Facebook, and regarding your rights and the possible settings for the protection of your privacy, please see Facebook’s privacy policy:


Our site may link to other websites that may collect personally identifiable information about you. Any such pages will clearly be identifiable in the browser URL and will not carry the logo on the top. We do not take any responsibility for the policies or actions of such websites whatsoever.

Our payment gateway provider is EBS(, which has a history of managing millions of secure payment transactions. You may shop with confidence with us and make payments through them. You can visit their website and view their Privacy Policy

Our site may have links from advertisers and we take NO responsibility of consequences after being re-directed to their websites.


By any chance, if a transaction is involved in a legal dispute (usually credit card fraud), information might be requested from us in form of a subpoena (legal demand for information or appearance). In such cases, we might be required to furnish requisite information. In case this occurs, our policy is to first contact the customer (through preferred medium chosen by the customer) to inform them of our legal obligations.

These issues are not common and generally happen in case of credit card fraud. Hence, such information sharing would help in protecting your account and business with us.


Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Our security measures are regularly improved in accordance with the state of technological developments. The processing and transfer of data are made by the 3D Secure procedure.

8. DISCLAIMERS OF WARRANTIES & PRODUCT LIABILITY shall not be held liable for any damaged goods or any injuries resulting from the use of any products. We do not provide warranties on any merchandise.

The information made available to you through our catalogs is limited to the information provided by the manufacturer to us. All products displayed in our catalogs may not be available for sale due to product unavailability or other reasons.

Actual colors and dimensions may differ from the screen image of the product.


If you have any questions regarding this Privacy Policy or the scope of personal data, please contact us under the following email address:

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